Recommending the Right Hose: A Practical Guide for Counter Staff

“I just want a good hose.”

It’s a simple goal, but with so many options on the market, deciding which one to invest in (or recommend) can be overwhelming. As counter staff, your goal isn’t to sell the most expensive or flashiest hose—it’s to find the hose that best matches the contractor’s needs and the conditions they work in.

Even when choosing a trusted brand like Underhill, compatibility matters just as much as quality. A hose that ‘doesn’t work out’ usually isn’t defective. It’s simply not the right fit for the pressure, terrain, or daily wear-and-tear of the jobsite. 

Before introducing any hose, ask these quick questions: 

  • What kind of pressure are you operating with? (commercial or residential)

  • What kind of terrain are you working on? (turf, gravel, construction site, etc.)

  • What kind of temperatures are you working with? (extreme heat or cold)

  • What kind of abuse will your hose be taking?

With those answers in view, guiding a contractor to a hose they’ll love becomes a lot simpler. Here are our top four Underhill hose recommendations and the applications they’re best suited for.

The Flex Commercial Fabric Hose is our all-around favorite.

Underhill’s ProLine™ Flex Commercial Fabric Hose – “Jack of All Trades”

Best Fit: Commercial water pressure, one-hose-does-all

Why it works: 

  • This baby is “kink-free” (seriously, we’ve tried)

  • Best with 60-70 PSI or higher

  • Maintains flow even when kinked multiple times

  • Lightweight, abrasion-resistant fabric exterior

  • Easy to move and store (small footprint)

  • 600 PSI burst pressure

  • Crush-proof / safe to drive over

PROLINE™ Flex Commercial Fabric Hose is completely kink-free if you’re operating with commercial pressure.

Considerations:

  • Needs commercial pressure to be truly kink-free

Counter Tip: “If you’ve got commercial pressure, this hose checks almost every box.”

Underhill’s ProLine™  Featherweight – Turf & Shoulder Saver”

Best Fit: Landscape maintenance, golf courses, long pulls on grass

Why it works: 

  • Extremely lightweight and easy to maneuver (¾” x 100 ft hose is just 9 lbs!)

  • 800 PSI burst / 200 PSI working pressure

  • Highly kink resistant

  • Spring-protected connections

  • Fabric exterior designed to slide over turf without damage

  • Available in both ¾” and 1” diameter

It’s easy to fall in love with Underhill’s Featherweight Hose… it can be held up with one finger!

Considerations:

  • Should not be dragged across rough/rocky terrain (e.g. orchard work, construction sites, etc.)

  • Don’t drive over this one

Counter Tip: “If you’ll be dragging hose across turf all day, this saves wear-and-tear on your shoulders and your grass.”

Underhill’s “Contractor’s Choice” ProLine™ Gold Series – “Workhorse”

Best Fit: Contractors using hoses daily on job sites

Why it works: 

  • Commercial-grade PVC material

  • Lightweight, flexible, crush-proof

  • Brass hose ends built to last

  • More kink resistance than homeowner hoses

  • Strong durability-to-price balance

Contractor’s Choice ProLine™ Gold Series can take a beating!

Considerations:

  • Costs more than homeowner grade

  • Not as compact as premium lightweight hoses

  • Not ideal for environments with temperature extremes

Counter Tip: “If your hose is going to take a daily beating, stepping up to contractor grade makes sense.”

Underhill’s ProLine™ Rubber SERIES  – “All-Weather Beast” / “Plumbers Best Friend”

Best Fit: Hot weather, freezing temps, extreme conditions (like draining hot water tanks)

Why it works: 

  • Handles water temps up to 212°F

  • Performs from -40°F to 190°F

  • 500 PSI burst pressure

  • ~20% lighter than traditional rubber hoses

  • Kink resistant, all-weather reliability

  • Lengths from 15’ to 125’ (we love the short length options)

ProLine™ Rubber SERIES: A.K.A. “Plumber’s Best Friend” / “All-Weather Beast”

Considerations:

  • May be more hose than needed for mild conditions

Counter Tip: “If heat or cold is part of the job, this hose won’t flinch.”

Making the Perfect Match

As a counter staff, think of yourself as a hose/contractor matchmaker. Whether a hose becomes a good fit for a contractor ultimately depends highly on the pressures, terrain, temps, and toughness they are working with. When you’re clear on those factors, your recommendation isn’t a guess—it’s a confident match that’s likely to work out long-term.

Smart recommendations build trust. We like to picture your customers years down the road, unrolling that well-loved Underhill hose at the jobsite, grateful for their favorite hose, smiling and thinking back to the counter salesperson that helped bring them together.